Privacy Policy

Last Updated: 22 January 2025

Wholesome Care Supports Pty Ltd ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website www.wholesomecaresupports.com.au (the "Website"). We are bound by the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect the following types of personal information from you through our Website:

Contact Form Information: When you complete our contact form to enquire about our services, we collect information you provide, such as your name, email address, phone number, and any other information you choose to include in your message.
Intake Form Information: If you choose to initiate our onboarding process, we will provide you with access to an intake form (either as a downloadable PDF, embedded form, or link to a digital form). This form may collect personal information, including sensitive information such as health information, necessary for us to understand your support needs, provide a quotation, and prepare a service agreement. The specific information collected will be detailed in the intake form itself.
Mailing List Information: If you choose to subscribe to our mailing list, we will collect your email address (and potentially your name if you provide it).
Website Analytics Information: We use website analytics services, such as Google Analytics (and potentially other providers in the future), to collect information about your use of our Website. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information is collected using cookies and similar technologies.

2. Use of Personal Information

We use your personal information for the following purposes:

To Respond to Enquiries: To respond to your general enquiries submitted through our contact form and provide you with information about our services.
To Process Intake Forms and Provide Quotations and Service Agreements: To process the information you provide in the intake form, including health information, to assess your support needs, generate a tailored quotation for our services, and prepare a service agreement if you choose to proceed. This may involve communicating with you further to clarify details provided in the intake form.
To Provide Marketing Communications: If you have subscribed to our mailing list, we will use your email address to send you newsletters, updates, promotional material, and other information that may be of interest to you about disability care and our services. You can unsubscribe from our mailing list at any time (see Section 5).
To Improve our Website: We use website analytics information to understand how users interact with our Website, identify trends, and improve the functionality, content, and user experience of our Website.

3. Disclosure of Personal Information

We may disclose your personal information to:

Our Employees and Contractors: To our employees and contractors who need to access your personal information to assist us in operating our business and providing our services (e.g., responding to enquiries, processing intake forms, generating quotes and service agreements, sending marketing emails, website maintenance). These individuals are bound by confidentiality obligations.
Third-Party Service Providers: We may use third-party service providers to assist us with website analytics, email marketing, customer relationship management, and other business functions. These providers may have access to your personal information to perform these services, but are contractually obligated to protect your information and only use it for the purposes we specify.
Legal Obligations: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government direction.

4. Data Security

We take reasonable steps to protect your personal information, including sensitive health information, from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

Implementing security measures to protect our IT systems and networks, including secure storage for sensitive health information.
Using secure servers for data storage.
Restricting access to personal information to only those personnel who need it to perform their duties.
Using secure transmission methods for personal information submitted through our website, such as encryption (e.g., SSL).

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Mailing List and Direct Marketing

If you have opted-in to our mailing list, we may send you direct marketing communications. You can unsubscribe from our mailing list at any time by:

Clicking the "unsubscribe" link provided in our marketing emails.
Contacting us directly using the contact details provided in Section 8.

Once you unsubscribe, we will remove your email address from our mailing list as soon as reasonably practicable.

6. Access and Correction of Personal Information

You have the right to request access to and correction of the personal information we hold about you. If you would like to access or correct your personal information, please contact our Privacy Officer using the details in Section 8. We will respond to your request within a reasonable timeframe and in accordance with the APPs. We may need to verify your identity before granting access to or correcting your personal information.

7. Cookies and Website Analytics

Our Website uses cookies and similar technologies to collect website analytics information. Cookies are small text files placed on your device when you visit a website.

We use this information to:

Analyse website traffic and usage patterns.
Understand user preferences and trends.
Improve our Website's functionality and content.

Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

You can control cookies through your browser settings. You can choose to accept or decline cookies. However, declining cookies may affect your ability to use certain features of our Website.

8. Contacting Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to make a complaint about a breach of your privacy, please contact our Privacy Officer at:

Privacy Officer: Nikita Dillon
Wholesome Care Supports Pty Ltd
Email: hello@wcsupports.com.au

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updated Privacy Policy on our Website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.